Refund policy
The Zipped Fit Guarantee
If your Zipped shoes don’t fit the way they should, we’ll make it right — with one size exchange per order or a refund.
To qualify:
- Shoes must be tried on indoors only
- Shoes must show no signs of outdoor wear
- Items must be returned in original condition with original packaging
- You must contact us within 14 days of delivery
Customers are responsible for return shipping unless the error was ours. Original shipping fees are non-refundable.
Returned pairs that meet these standards may be resold.
To initiate an exchange or refund, contact: support@wearzipped.com
365-Day Zipper Guarantee
The zipper is the part we add. If it fails within 365 days, we'll fix it.
Send the pair back to us — you cover shipping to our shop. We cover shipping back to you. Repairs typically take about two weeks once we've got them.
What's covered: zipper failures of any kind. Pull breaks off, teeth separate, slider stops working, stitching comes loose at the install — all of it. If it's the zipper or where the zipper meets the shoe, it's our problem to solve. The shoe itself also needs to be in a repairable condition — if the upper or sole has given out, we can't do clean zipper work on it.
What's not: normal shoe wear (soles, uppers, laces) isn't part of the guarantee — that's the manufacturer. Same goes for accidental damage.
One honest note: if a pair comes back too worn for us to repair the zipper cleanly, we'll tell you up front and offer a discount on a fresh pair instead. We'd rather do that than send back a repair that doesn't reflect our work.
To initiate a repair request, contact: support@wearzipped.com
Out of Stock Orders
If we are unable to fulfill your order due to inventory issues, you will receive a full refund.
