Zipped Shipping Protection is an optional service designed to give you peace of mind while your Zipped shoes are in transit.

What’s Covered

When Shipping Protection is added at checkout, it protects your order against:

Lost packages confirmed by the carrier

Stolen packages marked as delivered but not received

Shipping damage that affects the usability of the shoes

If your claim is approved, Zipped will provide a replacement or store credit, at our discretion, based on availability.

What’s Not Covered

Incorrect or incomplete shipping addresses provided at checkout

Packages marked as delivered by the carrier to the correct address

Normal wear and tear

Minor cosmetic issues that do not affect function

Delays caused by the carrier once the package is in transit

Claim Process

Claims must be submitted here within 7 days of the carrier’s marked delivery date (or expected delivery date for lost packages).

Proof may be required, including photos or carrier confirmation.

Claims are reviewed on a case-by-case basis to ensure fairness and accuracy.

Important Notes

Shipping Protection is optional and must be selected at checkout.

Orders without Shipping Protection are not eligible for replacement or reimbursement once they leave our facility.

Because Zipped shoes are customized, replacements may require additional production time.

Our Commitment

Zipped exists to remove barriers—not create them. If something goes wrong, we’ll work with you to find the best possible solution within these terms.