Política de reembolso
The Zipped Fit Guarantee
If your pair doesn't fit, we'll swap it. 30 days from delivery. We cover return shipping within the US. One exchange per order.
To qualify:
- Tried on indoors only, no outdoor wear
- Returned in original condition with original packaging
- Contact us within 30 days of delivery
Prefer a refund instead of an exchange? Same window, same terms. Original outbound shipping isn't refunded.
Outside the US: we'll still do the exchange, but return shipping is on you. International freight is expensive enough that we can't absorb it and stay honest about the price.
To initiate an exchange or refund, contact: support@wearzipped.com
365-Day Zipper Guarantee
The zipper is the part we add. If it fails within 365 days, we fix it.
Send the pair back — we cover shipping both ways. Repairs take about two weeks.
Covered: any zipper failure. Pull breaks off, teeth separate, slider stops working, stitching comes loose at the install. If it's the zipper or where the zipper meets the shoe, it's ours to solve.
Not covered: normal shoe wear — soles, uppers, laces. That's the manufacturer. Same with accidental damage.
One honest note: if a pair comes back too worn to repair cleanly, we'll tell you up front and offer a discount on a fresh pair instead. We'd rather do that than send back work that doesn't reflect our shop.
To initiate a repair request, contact: support@wearzipped.com
Out of Stock Orders
If we can't source your size, you get a full refund.
